Customer Service Associate Jobs in Dubai | Emerson Careers

Customer Service Associate Jobs in Dubai | Emerson Careers

1- Customer Service Associate
Job: Full Time
Location: Dubai, UAE

Description:

The Customer Service Associate is responsible for interfacing with customers, suppliers, Local Business Partners and factories in functional areas such as providing order status updates, expediting of orders and updating of the Delivery schedule. They are responsible for customer satisfaction and on-time delivery. Must be able to handle all customer queries related to Orders, for the Business Unit.

Job Responsibilities:

• Responsible for interfacing with customers – both internal and external.
• Ensures timely update is given to customers on the status/progress of orders adhering to the Global Communication Standard.
• Perform regular monitoring and follow up on all orders especially those of principal partners, for shutdown and critical requirements.
• Interface and communicate with various world areas factories’ Customer Service team (11 Factories for Fisher). Proper monitoring of all buy-out orders with the respective factory team in other world area and update customers on the delivery status.

Job Requirements:

• 1-2 years experience in Customer Service 
• Any bachelor’s degree 

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