Customer Service Assistant Manager Jobs in Dubai | Samsung Jobs 2021
Assistant Manager, Customer Service – Field Operations
Job: Full Time
Location: Dubai, UAE
- Provides best service to customer by improving service centers fields.
- Secures service competitiveness by improving KPIs and by supporting issues of service centers.
- Promote service differentiation by discovering best practices and propagating those practices to other service centers.
- Make a visiting schedule for each service center and visit and improve the field based on a checklist.
- Analyze issues for each service center based on the visiting results and support to implement an improvement measure for each issue.
- Analyze an index for each service center. Analyze why there is a weakness and resolve the issue.
- Organize best practices of a service center and apply them to increase operational efficiency by propagating them to other centers.
- Develops professional expertise by complying with company policies and procedures
- Works on problems of moderate scope where analyzing situations or data requires a review on various factors
- Exercises judgment within defined procedures and practices to determine appropriate action
- Normally receives general instructions on routine work with detailed instructions on new projects or assignments
- Generally requires a bachelor’s degree with a minimum 2 years related experience, or advanced degree without experience
Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.
Official Website: samsung.com
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UAE – Samsung Electronics Careers
|Title||Customer Service Assistant Manager Jobs in Dubai | Samsung Jobs 2021|
|Hiring Organization||Samsung Electronics|
|Job Location||Dubai, United Arab Emirates|
|Employment Type||Full Time|
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