Customer Service Assistant Manager Jobs in Dubai | Samsung Jobs 2021

Assistant Manager, Customer Service – Field Operations
Job: Full Time
Location: Dubai, UAE

Description:

  1. Provides best service to customer by improving service centers fields.
  2. Secures service competitiveness by improving KPIs and by supporting issues of service centers.
  3. Promote service differentiation by discovering best practices and propagating those practices to other service centers.

Job Responsibilities:

  1. Make a visiting schedule for each service center and visit and improve the field based on a checklist.
  2. Analyze issues for each service center based on the visiting results and support to implement an improvement measure for each issue.
  3. Analyze an index for each service center. Analyze why there is a weakness and resolve the issue.
  4. Organize best practices of a service center and apply them to increase operational efficiency by propagating them to other centers.

Job Requirements:

  1. Develops professional expertise by complying with company policies and procedures
  2. Works on problems of moderate scope where analyzing situations or data requires a review on various factors
  3. Exercises judgment within defined procedures and practices to determine appropriate action
  4. Normally receives general instructions on routine work with detailed instructions on new projects or assignments
  5. Generally requires a bachelor’s degree with a minimum 2 years related experience, or advanced degree without experience
Company Overview:

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. 

Official Website: samsung.com

For more details, please scroll down & see the details.

UAE – Samsung Electronics Careers
TitleCustomer Service Assistant Manager Jobs in Dubai | Samsung Jobs 2021
Hiring OrganizationSamsung Electronics
Job LocationDubai, United Arab Emirates
Date PostedJul/02/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A
Samsung Electronics Jobs Jul 2021
Customer Service Assistant Manager Jobs in Dubai | Samsung Jobs 2021
Customer Service Assistant Manager Jobs in Dubai | Samsung Jobs 2021

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*This Jobs was Originally Posted on Samsung Electronics Job Site..