Customer Relations Executive Jobs in Abu Dhabi | Air Arabia Careers

Customer Relations Executive Jobs in Abu Dhabi | Air Arabia Careers

1- Customer Relations Executive
Job: Full Time
Location: Abu Dhabi, UAE


Manage relations with passengers by recovering from service failures ensuring retention of loyal customers. Handle passenger claims, complaints, and feedback from multiple channels and work cross functionally with internal & external stakeholder for customer case management as per the policies, procedures, and entitlement.

Job Responsibilities:

  • Review passenger claims, complaints and feedback received from multiple channels including email, contact center, sales shops, airports, web, in-flight app, travel agents, civil aviation, etc. 
  • Manage different types of cases, study & analyze the case, acknowledge passenger by sending appropriate first response within due date/time, follow up with internal departments/teams for case investigation, findings or corrective actions, update case history/timeline, inform the passenger with solution, and resolve the case within due date/time.
  • Provide highest quality of service through personalized communication, accuracy, follow-ups & escalations, case validation, compliance to internal processes, and system actions.  

Job Requirements:

  • Bachelors in business administration, or related customer-management stream from a recognized university
  • Training in customer relations, and customer service
  • Proficient in CRM systems, customer feedback management tools, and MS Office suite
  • 3+ years of related working experience in customer care/customer experience role within consumer-oriented service industry, preferably in aviation.

For more details, please scroll down & see the details.

Company Overview:

Air Arabia is an Emirati low-cost airline with its head office in the A1 Building Sharjah Freight Center, Sharjah International Airport, UAE.

Official Website:

UAE – Air Arabia Jobs 2023

TitleCustomer Relations Executive Jobs in Abu Dhabi | Air Arabia Careers
Hiring OrganizationAir Arabia
Job LocationAbu Dhabi, United Arab Emirates
Date PostedFeb/10/2023
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Job Data

Customer Relations Executive Jobs in Abu Dhabi | Air Arabia Careers
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*This Jobs was Originally Posted on Air Arabia Job Site..