Customer Journey Manager Jobs in Dubai | Al Futtaim Careers

Customer Journey Manager Jobs in Dubai | Al Futtaim Careers

Customer Journey Manager Jobs in Dubai | Al Futtaim Careers

1- Customer Journey Manager | Loyalty Program | M&S
Job: Full Time
Location: Dubai, UAE


This role is responsible for the end-to-end customer journey, ensuring customer centric decisions and processes are followed instore and online to achieve and maintain customer service excellence and further drive sales. Driving excellence across all customer touch points, defining our customer profile and mapping a seamless customer journey.

Job Responsibilities:

  • Work to define and shape the customer experience strategy across all products, platforms and systems
  • Work cross-functionally with peers/colleagues and teams across M&S to align methodologies, insights, and prioritize customer experience enhancements
  • The role will connect all customer journey channels including all functional and departmental units, ensuring full collaboration
  • Work with key stakeholders and assess customer experience efforts for ongoing opportunities to improve operational efficiencies

Job Requirements:

  • 8+ years of experience in the retail industry of which a minimum of 5 years should be at managerial level.
  • A results-driven, energetic individual who values teamwork as an integral part of achieving great results
  • Positive attitude, determined, energetic and taking ownership
  • Ability to lead people in a multi-ethnic and multi-cultural environment

For more details, please scroll down & see the details.

Company Overview:

The Al-Futtaim Group is a large conglomerate based in Dubai, United Arab Emirates.

Official Website:

UAE – Al Futtaim Jobs 2022

TitleCustomer Journey Manager Jobs in Dubai | Al Futtaim Careers
Hiring OrganizationAl Futtaim
Job LocationDubai, United Arab Emirates
Date PostedAug/27/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Job Data

Customer Journey Manager Jobs in Dubai | Al Futtaim Careers
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*This Jobs was Originally Posted on Al Futtaim Job Site..