Customer Journey Insights Manager Jobs in Dubai | Amazon Careers
1- Customer Journey Insights Manager
Job: Full Time
Location: Dubai, UAE
- Plan, scope and support customer research studies, working backwards from customer needs to identify areas that can drive impactful customer experience enhancements, across all Amazon businesses.
- Deliver end-to-end customer research studies that have been prioritized across multiple business areas (e.g. Retail, Alexa, Amazon Video, etc.), including study design, fieldwork (qualitative research moderation and survey execution), analysis, recommendations, reporting and presentation of results to senior management.
- Work cross-functionally with peers/colleagues, and other research teams in Amazon, to align on methodologies, insights, and prioritize change needed to our customer experience.
- Build and manage vendor relationships with research agencies.
- Note, there will be a requirement to travel to fieldwork locations as part of this role (post Covid19)
- Minimum 6+ years research experience in areas such as internet, retail, consumer goods or research firms, with experience leading customer research projects.
- 3+ years of end-to-end experience with all aspects of qualitative research (study design, recruiting, moderation, analysis, reporting), using a range of techniques (e.g. depth interviews, focus groups, online communities, diary studies and usability research)
- A post graduate or equivalent degree, ideally in psychology, cognitive science, Human Factors, or related field.
For more details, please scroll down & see the details.
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UAE – Amazon Jobs 2021
|Title||Customer Journey Insights Manager Jobs in Dubai | Amazon Careers|
|Job Location||Dubai, United Arab Emirates|
|Employment Type||Full Time|
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