Customer Experience Manager MEA (m/f/d) | DHL Jobs in Dubai

Customer Experience Manager MEA (m/f/d)
Job: Full Time
Location: Dubai, UAE


The Customer Experience Manager is responsible for driving operational excellence of the Innovation Center as well as ensuring that building is operated and maintained optimally.  It is a team lead role and will require you to provide direction to facilitate the best possible customer experience for visitors and successful execution of the events and workshops that will be hosted at the Innovation Center including center opening.

Job Responsibilities:

  1. Oversee all incoming bookings and event requests at the Mobile Innovation Center and strategically prioritize requests based on alignment to business priorities
  2. Support the planning and event execution for local events utilizing existing best practice and tools, e.g. IoT days, AI day, coordinating with internal events managers as well as external event vendors (e.g. catering, exhibitors)
  3. Manage the Mobile Innovation Center operations and coordinate with the wider Mobile Innovation Center functions and external suppliers to ensure each visit is prepared and executed seamlessly and that the building is operated and maintained optimally
  4. Support virtual events and assist Customer Engagement team in providing seamless experience to the external and internal customers.

Job Requirements:

  1. University Degree required – typically BS/BA in related discipline and at least 5 years’ experience in related field
  2. Passionate about driving excellent customer service
  3. Strong background in hospitality, marketing, or event management
  4. Strong communicational skills

For more details, please scroll down & see the details.

Company Overview:

DHL International GmbH is an international courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company delivers over 1.5 billion parcels per year.

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UAE – DHL Express Jobs 2021
TitleCustomer Experience Manager MEA (m/f/d) | DHL Jobs in Dubai
Hiring OrganizationDHL Express
Job LocationDubai, United Arab Emirates
Date PostedAug/18/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A
DHL Express Jobs August 2021
Customer Experience Manager MEA (m/f/d) | DHL Jobs in Dubai
Customer Experience Manager MEA (m/f/d) | DHL Jobs in Dubai

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*This Jobs was Originally Posted on DHL Express Job Site..