Customer Experience Manager Jobs in Dubai | Majid Al Futtaim Careers

1- Customer Experience Manager
Job: Full Time
Location: Dubai, UAE


The CX Manager will be responsible for driving continuous improvement of the customer experience within all Majid Al Futtaim Lifestyle stores to drive sales, increase customer retention and achieve the highest customer satisfaction and advocacy scores. The role is responsible for designing CX journeys, leading the development of brand experience frameworks and utilizing information from customer experience initiatives to gain customer insights that drive continuous improvement thereby augmenting customer engagement and cultivating customer loyalty.

Job Responsibilities:

  • Develop the customer experience strategy for online and offline, aligning with the Corporate customer experience agenda and Senior Director of Marketing & Communication
  • Driving the customer experience strategy in day-to-day MAF Lifestyle business operations.
  • Delivering ownable experiences that we will be known for (Big Bets) and grow revenues through CX initiatives.
  • Develop and implement the brand customer experience journeys in co-ordination with Operations, Omni channel and Marketing.

For more details, please scroll down & see the details.

Company Overview:

Majid Al Futtaim is an Emirati holding company based in Dubai. As of 2015, it owned and operated shopping malls, retail, and leisure establishments in the Middle East and North Africa with operations …

Official Website:

UAE – Majid Al Futtaim Jobs 2022

TitleCustomer Experience Manager Jobs in Dubai | Majid Al Futtaim Careers
Hiring OrganizationMajid Al Futtaim
Job LocationDubai, United Arab Emirates
Date PostedJul/29/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

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Customer Experience Manager Jobs in Dubai | Majid Al Futtaim Careers
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*This Jobs was Originally Posted on Majid Al Futtaim Job Site..