Customer Care Team Manager Jobs in Dubai | Deliveroo Careers

1- Customer Care Team Manager
Full Time
Dubai, United Arab Emirates

Job Responsibilities:

  1. Ensure that our customers (consumers, restaurants and riders) and the team are supported at all times.
  2. Drive employee engagement and satisfaction through monthly/fortnightly catch-ups with teammates in addition to side-by-side coaching.
  3. Identify improvement opportunities for customer experience, especially for escalation events.
  4. Assist your managers to cascade and implement need-to-know communications, knowledgebase articles and refreshed macros.
  5. Improve the overall care experience by creating engaged teammates and customers, thereby helping Deliveroo facilitate organic growth.

Job Requirements:

  1. Minimum 2-3 years of work experience as a manager or a senior customer care representative.
  2. Strong strategic thinking and decision making skills with a good knowledge of customer relations.
  3. Proven ability to work in a very dynamic, fast-paced entrepreneurial organisation.
  4. Experience in managing a mid-size team.
  5. Adaptable to day-to-day change in relation to tasks assigned.
Company Overview:

Deliveroo is an online food delivery company founded by Will Shu in 2013 in London, England. It operates in over two hundred locations across the United Kingdom, the Netherlands, France, Belgium, Ireland, Spain, Italy, Australia, Singapore, Hong Kong, the United Arab Emirates and Kuwait.

For more details, please scroll down & see the details.

UAE – Deliveroo Careers
TitleCustomer Care Team Manager Jobs in Dubai | Deliveroo Careers
Hiring OrganizationDeliveroo
Job LocationDubai, United Arab Emirates
Date PostedMay/29/2021
Base SalaryAED
DescriptionListed below
Employment TypeFull Time
Valid UntilN/A
Deliveroo Jobs May 2021
Customer Care Team Manager Jobs in Dubai | Deliveroo Careers
Customer Care Team Manager Jobs in Dubai | Deliveroo Careers

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