Customer Care Team Manager Jobs in Dubai | Deliveroo Careers
1- Customer Care Team Manager
Dubai, United Arab Emirates
- Ensure that our customers (consumers, restaurants and riders) and the team are supported at all times.
- Drive employee engagement and satisfaction through monthly/fortnightly catch-ups with teammates in addition to side-by-side coaching.
- Identify improvement opportunities for customer experience, especially for escalation events.
- Assist your managers to cascade and implement need-to-know communications, knowledgebase articles and refreshed macros.
- Improve the overall care experience by creating engaged teammates and customers, thereby helping Deliveroo facilitate organic growth.
- Minimum 2-3 years of work experience as a manager or a senior customer care representative.
- Strong strategic thinking and decision making skills with a good knowledge of customer relations.
- Proven ability to work in a very dynamic, fast-paced entrepreneurial organisation.
- Experience in managing a mid-size team.
- Adaptable to day-to-day change in relation to tasks assigned.
Deliveroo is an online food delivery company founded by Will Shu in 2013 in London, England. It operates in over two hundred locations across the United Kingdom, the Netherlands, France, Belgium, Ireland, Spain, Italy, Australia, Singapore, Hong Kong, the United Arab Emirates and Kuwait.
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UAE – Deliveroo Careers
|Title||Customer Care Team Manager Jobs in Dubai | Deliveroo Careers|
|Job Location||Dubai, United Arab Emirates|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on Deliveroo Job Site..