Customer Care Executive Jobs in Abu Dhabi | NMC Hospital Jobs

Customer Care Executive Jobs in Abu Dhabi | NMC Hospital Jobs

1- Customer Care Executive
Job: Full Time
Location: Abu Dhabi, UAE

Job Responsibilities:

• Greets patients or their families and finds out the nature of their enquiry.
• Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere. 
• Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education. 
• Develops and maintains the feedback/complaint procedure for customers to use and receive redressal. 
• Communicates all information to Floor Supervisor on daily basis. 
• Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment. 

Job Requirements:

• Preferably a graduate in any discipline. 
• Minimum 1-year experience as a receptionist in a patient focused environment and operation of multi-line switchboard system is preferable. Interest to work in a Hospital related environment. 
• Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet explorer skills. 
• Must have an exceptional interpersonal skills, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills

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