Customer Care Development Manager Jobs in Dubai

Customer Care Development Manager Jobs in Dubai

1- Customer Care Development Manager
Job: Full Time
Location: Dubai, UAE


The Customer Care Development Manager is responsible to Drive and facilitate the achievement of service excellence via the adoption of best demonstrated practices through the customer trends, audit and quality. Identify process gaps to create a more seamless experience whilst managing counselling and coaching activities aimed at reinforcing strengths of the frontliners.

Job Responsibilities:

  • Work closely with the Customer Experience team to support the strategy to implement the Carrefour driven projects and initiatives and identify areas or processes for service improvement and recommend specific Customer Care related improvement actions.

  • Collaborate with the Frontline and Backline to drive and create knowledge base, script and processes to drive Service Excellence based on independent assessments of service quality and benchmark against competitor.

Job Requirements:

  • Bachelor’s Degree in Business Administration or Marketing

  • MBA is preferred

  • 5+years in a Customer Care function

  • 5+ years of experience working within the retail industry

For more details, please scroll down & see the details.

Company Overview:

Majid Al Futtaim is an Emirati holding company based in Dubai. As of 2015, it owned and operated shopping malls, retail, and leisure establishments in the Middle East and North Africa with operations …

Official Website:

UAE – Majid Al Futtaim Jobs 2023

TitleCustomer Care Development Manager Jobs in Dubai
Hiring OrganizationMajid Al Futtaim
Job LocationDubai, United Arab Emirates
Date PostedFeb/16/2023
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Job Data

Customer Care Development Manager Jobs in Dubai
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*This Jobs was Originally Posted on Majid Al Futtaim Job Site..