CRM Planning Manager Jobs in Dubai | Al Futtaim Careers

CRM Planning Manager Jobs in Dubai | Al Futtaim Careers

1- CRM Planning Manager
Job: Full Time
Location: Dubai, UAE

Description:

The CRM Manager is responsible for planning brand CRM campaigns, drive marketing automation and the customer lifecycle journeys. The person will be interacting with multiple teams within the division and manages the execution of all direct customer communications and automations across different channels (Email, SMS, Push, WhatsApp, etc.).

Job Responsibilities:

• Execute and coordinate customer lifecycle communication strategies and campaigns across current channels to drive customer engagement and retention

• Support all business verticals in campaign management across all available CRM channels

• Planning week/monthly/quarterly/annual CRM communication calendars

• Perform customer segmentation to maximize conversions across various engagement campaigns

Job Requirements:

• Education: Bachelor’s in Marketing or Communications

• Minimum Experience and Knowledge: 5-7 years relevant digital CRM experience. Certification in Email/CRM Marketing and hands-on experience in reporting tools like BI will be an added advantage.

• Job-Specific/Technical Skills required to complete the tasks: Experience in CRM and Marketing Automation platforms. Creative and innovative thinker and planner. Strategic and Problem-Solving Perspective. Excellent verbal and written English communication skills essential. Enjoys working collaboratively and is a key team player with a “can do” attitude and thrives on a challenge.

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