Contact Hub Officer Jobs in Dubai | Majid Al Futtaim UAE Jobs 2021

Contact Hub Officer
Job: Full Time
Location: Dubai, UAE

Job Responsibilities:

  1. Assist fellow Contact Centre Officers, whenever required.
  2. Conduct NPS call backs to probe and obtain further details about the Customers’ feedback.
  3. Log all details of NPS call backs in the system, add additional comments and classification if applicable.
  4. Validate and approve Customers’ receipts when participating in Marketing campaigns through self redemption tools.
  5. Handle incoming queries related to in-mall Hands-Free, including general enquiries, live package tracking and complaints.
  6. Ensure media enquiries are acknowledged and referred to the appropriate MAFP colleague or department.
  7. Report any shortage or faults (e.g. supplies shortage, faulty equipment, etc..) immediately to your Contact Centre Team Leaders/Supervisor.
  8. Assist in monitoring all Contact Centre systems and report any problems or concerns immediately to the Customer Service Team Leader/Supervisor.
  9. Whenever delegated and in the absence of the Contact Centre Team Leader and Supervisor, to carry out Shift Leader duties by supervising the daily workload of the team.
  10. To ensure smooth and efficient operations at the Contact Centre by providing all Customers with bespoke quality services and ensuring that their expectations are constantly met
Company Overview:

Majid Al Futtaim is an Emirati billionaire businessman, the founder, owner and president of the Majid Al Futtaim Group, an Emirati real estate and retail conglomerate, with projects in Asia and Africa.

Official Website: majidalfuttaim.com

For more details, please scroll down & see the details.

UAE – Majid Al Futtaim Jobs 2021
TitleContact Hub Officer Jobs in Dubai | Majid Al Futtaim UAE Jobs 2021
Hiring OrganizationMajid Al Futtaim
Job LocationDubai, United Arab Emirates
Date PostedJul/03/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A
Majid Al Futtaim Jobs July 2021
Contact Hub Officer Jobs in Dubai | Majid Al Futtaim UAE Jobs 2021
Contact Hub Officer Jobs in Dubai | Majid Al Futtaim UAE Jobs 2021

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