Contact Hub Officer Jobs in Dubai | Majid Al Futtaim UAE Jobs 2021

Contact Hub Officer
Job: Full Time
Location: Dubai, UAE

Role Purpose:

To ensure the delivery of smooth, efficient and consistent best practices of the functions of the Contact Centre. You will be responsible for delivering bespoke processes and procedures of the overall Customer Service Program by providing all Customers with excellent services and ensuring that their expectations are constantly met.

Job Responsibilities:

  1. Ensure smooth and efficient operations at the Contact Centre by providing all Customers with bespoke quality services and ensuring that their expectations are constantly met.
  2. Have a high level of product knowledge of the all shopping malls properties and facilities as well as the cities of all assets.
  3. Handle all inquiries received through calls, emails and NPS to the Contact Centre, from internal and external Customers.
  4. Capture and log all customers’ requests and complaints in the system. Ensure to highlight urgent or sensitive complaints to the Contact Centre Team Leader and Supervisor.
  5. Assist fellow Contact Centre Officers, whenever required.
  6. Conduct NPS call backs to probe and obtain further details about the Customers’ feedback.
  7. Validate and approve Customers’ receipts when participating in Marketing campaigns through self redemption tools.
  8. Assist in monitoring all Contact Centre systems and report any problems or concerns immediately to the Customer Service Team Leader/Supervisor.
Company Overview:

Majid Al Futtaim is an Emirati billionaire businessman, the founder, owner and president of the Majid Al Futtaim Group, an Emirati real estate and retail conglomerate, with projects in Asia and Africa.

Official Website: majidalfuttaim.com

For more details, please scroll down & see the details.

UAE – Majid Al Futtaim Jobs 2021
TitleContact Hub Officer Jobs in Dubai | Majid Al Futtaim UAE Jobs 2021
Hiring OrganizationMajid Al Futtaim
Job LocationDubai, United Arab Emirates
Date PostedAug/04/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A
Majid Al Futtaim Jobs Aug 2021
Contact Hub Officer Jobs in Dubai | Majid Al Futtaim UAE Jobs 2021
Contact Hub Officer Jobs in Dubai | Majid Al Futtaim UAE Jobs 2021

To get latest Job updates by email please send us your details.

[contact-form-7 404 "Not Found"]

Browse All JOBS, You might be interested in one or check Jobs by following categories

Jobs by Country:

Time needed: 1 minute.

 

How to Apply for Majid Al Futtaim Jobs.

 

  1. Visit Careerstown.com We bring you the most legit Jobs. Search for your favorite Country and Niche.
  2. Still Need Help? Contact CareersTown and we will take care moving forward.

*This Jobs was Originally Posted on Majid Al Futtaim Job Site..