Contact Hub Officer Jobs in Dubai | Majid Al Futtaim UAE Jobs 2021
Contact Hub Officer
Job: Full Time
Location: Dubai, UAE
To ensure the delivery of smooth, efficient and consistent best practices of the functions of the Contact Centre. You will be responsible for delivering bespoke processes and procedures of the overall Customer Service Program by providing all Customers with excellent services and ensuring that their expectations are constantly met.
- Ensure smooth and efficient operations at the Contact Centre by providing all Customers with bespoke quality services and ensuring that their expectations are constantly met.
- Have a high level of product knowledge of the all shopping malls properties and facilities as well as the cities of all assets.
- Handle all inquiries received through calls, emails and NPS to the Contact Centre, from internal and external Customers.
- Capture and log all customers’ requests and complaints in the system. Ensure to highlight urgent or sensitive complaints to the Contact Centre Team Leader and Supervisor.
- Assist fellow Contact Centre Officers, whenever required.
- Conduct NPS call backs to probe and obtain further details about the Customers’ feedback.
- Validate and approve Customers’ receipts when participating in Marketing campaigns through self redemption tools.
- Assist in monitoring all Contact Centre systems and report any problems or concerns immediately to the Customer Service Team Leader/Supervisor.
Majid Al Futtaim is an Emirati billionaire businessman, the founder, owner and president of the Majid Al Futtaim Group, an Emirati real estate and retail conglomerate, with projects in Asia and Africa.
Official Website: majidalfuttaim.com
For more details, please scroll down & see the details.
UAE – Majid Al Futtaim Jobs 2021
|Title||Contact Hub Officer Jobs in Dubai | Majid Al Futtaim UAE Jobs 2021|
|Hiring Organization||Majid Al Futtaim|
|Job Location||Dubai, United Arab Emirates|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on Majid Al Futtaim Job Site..