Contact Centre Agent Jobs in Abu Dhabi | Mediclinic Careers
Contact Centre Agent
Job: Full Time
Location: Abu Dhabi, UAE
- Answer and deal with all incoming telephone calls promptly, efficiently and in a professional manner.
- Appropriately document all interactions and activities relevant to the call and uses appropriate Wrap-up code.
- Transfer calls correctly to the appropriate staff and/or extensions as needed and required.
- Inform and provide information regarding MCME hospitals and clinics, departments, physicians, directions and available services.
- Document all complaints and report all incidents to the Contact Centre Supervisor in a timely manner to ensure continuous improvement of own services as well as the services of the contact centre.
- High School Diploma or equivalent (Grade 12) Proficient in English and Arabic (Verbal and Written).
- Minimum 1 year Contact/Call Centre experience in a customer service operations environment.
- Demonstrate computer skills (MS Office, Outlook, Avaya Aura, Trakcare, Avaya/Cisco phones).
- Ability to communicate effectively via telephone and online channels.
- Demonstrate ability to handle confidential and sensitive information in the correct manner.
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Mediclinic International plc, founded in 1983, is an international private hospital group with operations in South Africa, Namibia, Switzerland and the United Arab Emirates. The Group’s head office is based in Stellenbosch, South Africa. It has been listed on the JSE, the South African securities exchange, since 1986.
Official Website: mediclinic.com
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UAE – Mediclinic Jobs 2021
|Title||Contact Centre Agent Jobs in Abu Dhabi | Mediclinic Careers|
|Job Location||Abu Dhabi, United Arab Emirates|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on Mediclinic Job Site..