Complaints Officer - Jobs in American Hospital Dubai

Complaints Officer
Job: Full Time
Location: Dubai, UAE

Description:

Complaints Officers act as impartial advocate with people receiving services and their representatives to resolve concerns and make positive improvements for people receiving care using a range of complaint resolution techniques including early resolution, conciliation and investigation. These roles will support the complaints handling function of the American Hospital Dubai.

Job Responsibilities:

  1. Working with complainants and people receiving care to identify concerns and develop options to achieve resolution.
  2. Managing calls in a telephone intake setting, which can include handling difficult conversations.
  3. Identifying, escalating and managing complaints.
  4. Ensuring accurate recording of information.
  5. Using a range of complaint resolution techniques including early resolution, service provider resolution, conciliation and investigation.

Job Requirements:

  1. Bachelor’s degree.
  2. Hands on experience with customer service.
  3. Minimum of 2-3 years’ experience within a healthcare setting.
  4. Strong customer outcomes focus, confidence and resilience in liaising with internal and external stakeholders.
  5. Demonstrated ability to work effectively and collaboratively as part of a team to achieve positive outcomes and a positive workplace culture.

For more details, please scroll down & see the details.

Company Overview:

The American Hospital Association is a health care industry trade group. It includes nearly 5,000 hospitals and health care providers. The organization, which was founded in Cleveland, Ohio in 1898, with offices in Chicago, Illinois and Washington, D.C. is currently headquartered in Chicago. 

Official Website: ahdubai.com

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UAE – American Hospital Dubai Jobs 2021
TitleComplaints Officer – Jobs in American Hospital Dubai
Hiring OrganizationAmerican Hospital Dubai
Job LocationDubai, United Arab Emirates
Date PostedAug/13/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A
American Hospital Dubai Jobs August 2021
Complaints Officer - Jobs in American Hospital Dubai
Complaints Officer - Jobs in American Hospital Dubai

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