CID/Telephone Operator Jobs | Luxury Collection Ajman Jobs 2021

CID/Telephone Operator
Job: Full Time
Location: Ajman, UAE

Description:

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. 

Instruct guests on how to access the internet; transfer guests with problems to provider’s customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals.

Company Overview:

Marriott International, Inc. is an American multinational company that operates, franchises, and licenses lodging including hotel, residential, and timeshare properties. It is headquartered in Bethesda, Maryland. 

Official Website: marriott.com

For more details, please scroll down & see the details.

UAE – Luxury Collection Jobs 2021
TitleCID/Telephone Operator Jobs |  Luxury Collection Ajman Jobs 2021
Hiring OrganizationThe Luxury Collection
Job LocationAjman, United Arab Emirates
Date PostedJul/06/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A
Luxury Collection Jobs July 2021
CID/Telephone Operator Jobs | Luxury Collection Ajman Jobs 2021
CID/Telephone Operator Jobs | Luxury Collection Ajman Jobs 2021

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  • *This Jobs was Originally Posted on Marriott International Job Site..

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