Call Center Agent Jobs in Sharjah (With Salary) | Air Arabia Careers

Call Center Agent – Inbound
Job: Full Time
Location: Sharjah, UAE

Role Purpose:

To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.

  • Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.
  • Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
  • Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations.
  • Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.

Job Requirements:

  • High School/Diploma or equivalent.
  • Capable of using technology systems and tools such as Microsoft Office.
  • Good in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).
  • No hearing or articulatory problems.

For more details, please scroll down & see the details.

Company Overview:

Air Arabia is an Emirati low-cost airline with its head office in the A1 Building Sharjah Freight Center, Sharjah International Airport.

Official Website: airarabia.com

UAE – Air Arabia Jobs 2022

TitleCall Center Agent Jobs in Sharjah (With Salary) | Air Arabia Careers
Hiring OrganizationAir Arabia
Job LocationSharjah, United Arab Emirates
Date PostedMar/11/2022
Base SalaryAED
(Expected Salary: 4500 AED)
Employment TypeFull Time
Valid UntilN/A
Job Data
Call Center Agent Jobs in Sharjah (With Salary) | Air Arabia Careers
Call Center Agent Jobs in Sharjah (With Salary) | Air Arabia Careers

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*This Jobs was Originally Posted on Air Arabia Job Site..