Call Center Agent Jobs in Sharjah (With Salary) | Air Arabia Careers

Call Center Agent – Inbound (Temporary)
Job: Full Time
Location: Sharjah, UAE

Role Purpose:

To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.

Job Responsibilities:

  1. Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.
  2. Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
  3. Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations.
  4. Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
  5. Performs any additional responsibilities as advised by the Line Manager/Supervisor.

Job Requirements:

  1. High School/Diploma or equivalent.
  2. Capable of using technology systems and tools such as Microsoft Office.
  3. Good in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).
  4. No previous experience is required for this role; any experience would be treated as an advantage.

For more details, please scroll down & see the details.

Company Overview:

Air Arabia is an Emirati low-cost airline with its head office in the A1 Building Sharjah Freight Center, Sharjah International Airport.

Official Website: airarabia.com

UAE – Air Arabia Jobs 2021
TitleCall Center Agent Jobs in Sharjah (With Salary) | Air Arabia Careers
Hiring OrganizationAir Arabia
Job LocationSharjah, United Arab Emirates
Date PostedAug/01/2021
Base SalaryAED
(Expected Salary: 4500 AED)
Employment TypeFull Time
Valid UntilN/A
Air Arabia Jobs Aug 2021
Call Center Agent Jobs in Sharjah (With Salary) | Air Arabia Careers
Call Center Agent Jobs in Sharjah (With Salary) | Air Arabia Careers

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  • *This Jobs was Originally Posted on Air Arabia Job Site..

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