Call Center Agent Jobs in Dubai | The Ritz-Carlton Careers
1- Call Center Agent
Job: Full Time
Location: Dubai, UAE
- Answer, record, log, and process all guest calls, requests, questions, or concerns.
- Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
- Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
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The Ritz-Carlton Hotel Company, LLC is an American multinational company that operates the luxury hotel chain known as The Ritz-Carlton. The company has 108 luxury hotels and resorts in 30 countries and territories with 29,158 rooms, in addition to 46 hotels with 8,755 rooms in the pipeline.
Official Website: marriott.com
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UAE – The Ritz-Carlton Jobs 2021
|Title||Call Center Agent Jobs in Dubai | The Ritz-Carlton Careers|
|Hiring Organization||The Ritz-Carlton|
|Job Location||Dubai, United Arab Emirates|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on Marriott Hotels Resorts Job Site..